PlanetGuard by Velox Solutions Pvt.Ltd.

FAQ’s

Frequently Asked Questions?

FAQ
Common Questions

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Welcome to the PlanetGuard FAQ section. Find quick answers to the most common questions about our Unified Endpoint Security Management (UESM) platform.

PlanetGuard is an AI-powered Unified Endpoint Security Management (UESM) platform that provides real-time protection, threat detection, data leak prevention, patch management, and more—all through a single dashboard.

We support Windows, Linux, macOS, and select mobile environments. Full compatibility details are available in our technical documentation.

Yes. PlanetGuard features Next-Gen AI-based antivirus that detects malware, ransomware, and zero-day threats.

  • EDR (Endpoint Detection & Response): Focuses on monitoring, detecting, and responding to threats at the endpoint level.

  • XDR (Extended Detection & Response): Integrates data across endpoints, networks, and cloud to provide a broader threat visibility.

After purchasing a plan, you’ll receive a download link and license key via email and SMS. Follow the provided instructions or access the support portal for step-by-step installation guides.

Yes. Based on your subscription, you can install it on multiple endpoints and manage them centrally through the dashboard.

Yes. Each subscription comes with a unique license key that activates the product on your device.

You will be notified before expiration. You can renew your plan from your account dashboard or via the renewal email reminder.

Absolutely. You can change your plan anytime from your customer portal or contact support for assistance.

Yes. Refunds are available if requested within 1 days of purchase and if the license hasn’t been activated or used. View Full Cancellation Policy

We accept all major credit/debit cards, UPI, net banking, and select wallets. International payments are also supported.

You can contact us 24/7 via:
📧 Email: support@myplanetguard.com
📨 Submit a Support Ticket

Yes. All PlanetGuard plans include email and ticket-based support. Premium plans include faster response SLAs and priority resolution.

Yes. You can manage, monitor, and control endpoints remotely using our secure remote management tools.

Yes. We support compliance with ISO 27001, RBI, DPDP, GDPR, and more through built-in audit tools and reporting.

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