Refund Policy
Thank you for purchasing our cybersecurity software solutions. We value your trust in our products
and are committed to your satisfaction. Please read our Refund Policy carefully before making a
request for refund.

1. Digital Products and Non-Tangible Goods
Due to the nature of digital products, including downloadable software, license keys, and
subscription-based services, all sales are final once the product has been delivered.

2. Eligibility for Refunds
We offer refunds only in the following circumstances:
 If you have been charged in error or have been billed multiple times for the same product.
 If the product you purchased is not delivered and you have contacted our support team
within 5 days of purchase to notify us.

3. Non-Refundable Situations
Refunds will not be provided in the following cases:
 If you simply change your mind or decide not to use the product.
 If the issue arises from not meeting system requirements or incompatibility with your
environment, as stated on our website.
 If the refund request is made post installation/ deployment of licenses.

4. Requesting a Refund
To request a refund, please contact our support team at care@myplanetguard.com with the following information:
 Your full name and contact information
 Order number or transaction ID
 Reason for the refund request
 Payment details
 Our team will review your request and respond within 5-7 business days.

 Refunds will be processed and credited to beneficiary’s bank account within 5-7 days

5. Chargebacks
Initiating a chargeback or dispute without contacting us first may result in the immediate termination
of your license and services.

6. Changes to this Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on
our website.

If you have any questions regarding this policy, please contact us at care@myplanetguard.com
Thank you for choosing our cybersecurity solutions.